Why great customer experiences need consultation?
To grow a business, isn’t a fantastic customer experience the most important thing?
Customer service is not just about answering the phone or replying to an email, it covers so much more, and includes everyone within your team.
Right from sales and administration, warehousing, deliveries, installation through to maintenance.
In all these areas each team member has an important part to play, which affects the overall customer experiences.
You might think selling and installing electric vehicle charge points is a simple process, and something that customers can buy off a website, without human interaction.
But we don’t see it this way. Why?
Think about it…
The charge point is fitted on your house or garage wall, and if it looks a bit of an eye sore, you’re not going to be happy, and you certainly wouldn’t show it off to your family and friends.
Yes, we agree. First and foremost. It’s got to charge your car as fast as possible and give you in app functions like time charging and a locking mode.
But outside of this you’ve got to choose a charger which your ascetically happy with, because you’ll see it every day when you plug in to charge, and your family and friends will see it when visiting.
Therefore, as part of our customer service experience we provide a consultative approach, and when you call us or we call you back, our knowledgeable team discuss which charge point is specifically right (technically and ascetically) for you.
…for us, this is part of the overall customer experience and why people refer us to others.