Artboard 1eslogo

Why great customer experiences need consultation?

customer luxury handbag

To grow a business, isn’t a fantastic customer experience the most important thing?

Customer service is not just about answering the phone or replying to an email, it covers so much more, and includes everyone within your team.

Right from sales and administration, warehousing, deliveries, installation through to maintenance.

In all these areas each team member has an important part to play, which affects the overall customer experiences.

You might think selling and installing electric vehicle charge points is a simple process, and something that customers can buy off a website, without human interaction.

But we don’t see it this way. Why?

Because we see an electric vehicle charge point as a luxury design item which needs serious consideration, just like when you buy an electric car or a handbag.

Think about it…

The charge point is fitted on your house or garage wall, and if it looks a bit of an eye sore, you’re not going to be happy, and you certainly wouldn’t show it off to your family and friends.

Yes, we agree. First and foremost. It’s got to charge your car as fast as possible and give you in app functions like time charging and a locking mode.

But outside of this you’ve got to choose a charger which your ascetically happy with, because you’ll see it every day when you plug in to charge, and your family and friends will see it when visiting.

Therefore, as part of our customer service experience we provide a consultative approach, and when you call us or we call you back, our knowledgeable team discuss which charge point is specifically right (technically and ascetically) for you.

…for us, this is part of the overall customer experience and why people refer us to others.

AutHOR

Alison Whitfield

News Categories
Categories
SHARE
UPDATED
8 June 2021
0
0
Your Cart
Your cart is emptyReturn to Shop

Electric Vehicle Homecharge Scheme

The scheme is currently open to applicants that:

  1. Rent their house or bungalow.
  2. Own or rent an apartment / flat.
  3. Are the landlord of a domestic rental property.
  4. Are a social housing provider.
  5. Has dedicated off-road parking at the property.
  6. Own or have ordered a qualifying vehicle.
  7. Have not previously claimed an OLEV grant.

Not sure if you are eligible?

Contact us to discuss your individual requirements.

Standard installation terms

  1. Fitting of an EV charger on a brick wall, or to another suitable permanent structure.
  2. Up to 10 metres of cable, run and neatly clipped to the wall between the electricity supply meter/distribution board and the charging unit.
  3. Supply meter/distribution board on the inside of an outside wall.
  4. Routing the cable through a drilled hole in a wall up to 500mm thick (if required).
  5. Fitting & testing of electrical connections & protections required for the EV charger.
  6. An additional three-way consumer unit (if required).
  7. Installation of a Type C MCB and a Type A RCD or a type A RCBO.
  8. No groundworks 

Not standard installation?

Contact us to discuss your individual requirements.